Ask ten servicing leaders what operational excellence means and you will get ten different answers. Some will start with cost per loan. Others will go straight to compliance, customer experience, or cycle times. All of those answers are valid, but they are incomplete on their own. In mortgage servicing, operational excellence is not a slogan or a scorecard. It is the ability to run a high volume, high scrutiny, exception heavy business with consistency, control, and speed whi

Mortgage servicing is not short on complexity. Regulations keep evolving. Portfolios shift. Vendors and subservicers create dependencies. Technology promises efficiency but can introduce new risk. Meanwhile, teams still have to run daily operations, answer oversight questions, and meet deadlines. Over time, we have found that most engagements, regardless of size or scope, fall into one of three categories. Issue Something is not working and it is creating exposure, cost, or o

BlackWolf Advisory Group has always been focused on one mission: helping lenders, servicers, and investors operate with precision through stronger controls, smarter processes, and clear compliance execution. We’re excited to share a milestone that reflects how our clients’ needs are evolving. BlackWolf Advisory Group is officially expanding into Canadian mortgage servicing support. We’ve been engaged to help manage servicing operations for a portfolio of Canadian loans, and w

Mortgage servicing law firms live in a world where “close enough” gets you escalation emails, fee cutbacks, and a reputation you didn’t ask for. Foreclosure and bankruptcy work is high-volume, deadline-driven, compliance-heavy, and judged by servicers who want speed and  perfection; while constantly changing requirements, templates, and portal behaviors make that feel like trying to hit a moving target. Efficiency in this space isn’t a motivational poster. It’s the difference

Mortgage Servicing New year Resolutions January is that magical time of year when everyone is full of hope, fresh starts, and unrealistic confidence. Mortgage servicers are no different. We all look at our dashboards, our backlogs, our audit findings, and that one “temporary” spreadsheet that’s been in production since 2019—and we think: This is the year we fix it. So let’s do it. Here’s an extensive, real-world set of New Year’s resolutions tailored specifically for mortgage

Mortgage Servicing For many lenders today, the economics of originations alone are no longer enough. In periods when margins are thin or negative, the servicing asset becomes a primary driver of long-term profitability. That’s why more banks, credit unions, IMBs, and fintech lenders are asking a hard question: “Should we keep outsourcing loan servicing, or is it time to bring servicing in-house?” The answer isn’t simple. It touches MSR strategy, capital, technology, complianc

Non-Qualified Mortgage (Non-QM) lending has matured from a niche to a durable, scaled segment of the non-agency market. Through 2025,...

Managing mortgage loans can be complex and time-consuming. From collecting payments to handling escrow accounts and customer service,...

Mortgage servicing is a highly regulated business built on trust, liquidity, and operational discipline. Earning the right to service...

Mortgage servicing is operating under tighter margins and higher scrutiny than at any point in recent memory. Volumes ebb and flow, but...

Find the last piece to your puzzle In mortgage servicing, operational momentum can shift quickly—whether driven by portfolio...

Data analytics is becoming an essential tool in mortgage servicing, helping to streamline operations, improve decision-making, and manage...

Navigating through the world of mortgages can often feel overwhelming, especially when it comes to servicing them. Understanding the...

Fannie Mae has released Servicing Guide Announcement SVC-2025-01 , detailing significant updates to information security, business...

Greater Los Angeles wildfires The devastation caused by California wildfires can have profound financial and emotional impacts on...

Freddie Mac (FHLMC) has released two updated Servicing Portfolio Transfer Checklists designed to help mortgage lenders and servicers...

Abstract In the competitive landscape of mortgage servicing, Key Performance Indicators (KPIs) serve as vital tools for measuring...

In an era where digital transformation is revolutionizing the financial sector, mortgage servicers are increasingly reliant on technology...

Let’s face it—regulatory exams are about as sexy as a stack of mortgage documents, but avoiding them is about as wise as skipping your...

While we have covered this topic before, we believe policies and procedures form the foundation upon which all operational activities are...