Mortgage servicing is not short on complexity. Regulations keep evolving. Portfolios shift. Vendors and subservicers create dependencies. Technology promises efficiency but can introduce new risk. Meanwhile, teams still have to run daily operations, answer oversight questions, and meet deadlines. Over time, we have found that most engagements, regardless of size or scope, fall into one of three categories. Issue Something is not working and it is creating exposure, cost, or o

Mortgage Servicing New year Resolutions January is that magical time of year when everyone is full of hope, fresh starts, and unrealistic confidence. Mortgage servicers are no different. We all look at our dashboards, our backlogs, our audit findings, and that one “temporary” spreadsheet that’s been in production since 2019—and we think: This is the year we fix it. So let’s do it. Here’s an extensive, real-world set of New Year’s resolutions tailored specifically for mortgage

Abstract In the competitive landscape of mortgage servicing, Key Performance Indicators (KPIs) serve as vital tools for measuring...

Let’s face it—regulatory exams are about as sexy as a stack of mortgage documents, but avoiding them is about as wise as skipping your...

In the consistently developing landscape of mortgage servicing, change management has emerged as a critical area of focus for...

Introduction: In the complex world of mortgage servicing, compliance with regulatory requirements is of paramount importance. Mortgage...