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CFPB Proposes New Federal Oversight of Big Tech Companies and what that means for Servicers


The news about the Consumer Financial Protection Bureau (CFPB) proposing new federal oversight of big tech companies and other providers of digital wallets and payment apps can have implications for both mortgage servicers and their vendors.


Key points from the article:

  1. Background: The rapid growth of digital payment apps and wallets, often driven by big tech companies and other large technology firms, has led to a need for regulatory oversight. Many of these companies are not currently subject to CFPB supervisory examinations.

  2. Scope: The proposed rule would apply to larger nonbank companies that handle more than 5 million transactions per year.

  3. Consumer Protection: The CFPB's primary goal is to enhance consumer protection in the digital payments industry. This includes ensuring that these companies comply with federal consumer financial protection laws, covering aspects such as funds transfers, privacy, and consumer rights.

  4. Level Playing Field: The proposed rule aims to create a level playing field by subjecting nonbank digital consumer payment companies to the same regulatory scrutiny as depository institutions (banks and credit unions). This would promote fair competition in the marketplace.

  5. Oversight of Big Tech: The CFPB's efforts are part of a broader strategy to monitor the entry of large technology firms, including Big Tech companies, into consumer financial markets. This includes adherence to federal consumer financial protection laws and scrutiny of their use of sensitive personal data.

  6. Regulatory Authority: The CFPB has the authority to conduct supervisory examinations over nonbank companies in various financial sectors, including mortgage, payday loans, and private student loans, as well as those serving as service providers to banks and credit unions.

  7. Rulemaking Series: The proposed rule is part of a series of CFPB rulemakings designed to define larger participants operating in markets for consumer financial products and services. Previous rules covered areas such as consumer reporting, consumer debt collection, student loan servicing, international money transfers, and automobile financing.

Here's what it might mean for Servicers and their Vendors:

  1. Regulatory Scrutiny: Mortgage servicers may face increased regulatory scrutiny due to the CFPB's efforts to regulate digital payment providers. The CFPB's involvement in overseeing these digital services may extend to financial transactions related to mortgages. Mortgage servicers may need to ensure they are compliant with any new rules and regulations imposed on digital wallet and payment app providers.

  2. Enhanced Consumer Protection: The CFPB's involvement in regulating digital payment services could result in improved consumer protection for mortgage borrowers. Mortgage servicers may need to adjust their practices to align with the evolving regulatory landscape, potentially requiring them to enhance security measures and transparency in payment processing for their customers.

  3. Data Security and Privacy: With the increased focus on digital payment providers, data security and privacy concerns may come to the forefront. Mortgage servicers will need to consider how they handle sensitive customer information and payments, ensuring they comply with any new data security and privacy regulations that may arise as a result of the CFPB's oversight of digital wallet and payment apps.

  4. Payment Processing Integration: Mortgage servicers may need to adapt to new payment processing methods and technologies that arise from regulatory changes. This could involve integrating with digital wallet and payment app services to offer more convenient payment options for borrowers.

  5. Compliance Costs: New regulations often come with compliance costs. Mortgage servicers may need to allocate resources to stay compliant with the CFPB's oversight and invest in technology and staff training to meet the evolving regulatory requirements.

It's important to note that the specific impact on mortgage servicers will depend on the details of the regulations proposed by the CFPB and how they are ultimately implemented. Mortgage servicers should closely monitor developments in this area and be prepared to adjust their operations to meet any new regulatory requirements related to digital payment services.


You can read the full proposed rule here. Comments must be received on or before January 8, 2024, or 30 days after publication of the proposed rule in the Federal Register, whichever is later.


In summary, the CFPB is taking steps to regulate and oversee larger nonbank companies operating in the digital payments space, including big tech firms. This is aimed at ensuring consumer protection and fair competition, as well as aligning the regulatory framework for nonbank financial companies with that of traditional financial institutions.

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