Quality Control

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Quality Control Assessment: Allow us to evaluate your quality control processes, offering tailored solutions to enhance your procedures, pinpoint deficiencies, and empower your team to deliver top-notch reviews.

Testing Program Development/Review: We specialize in crafting effective testing programs to meet your specific needs, whether they pertain to regulatory compliance, investor requirements, operational standards, or a combination thereof. We can also assess your existing testing program and suggest enhancements.

Sampling Methodology: A robust quality control program hinges on precise sampling methods. Our QC experts can scrutinize your sample selection process across all servicing phases, offering expert guidance to ensure accuracy.

Trend Analysis: Streamline your operations by allowing us to monitor your monthly quality control reports, providing you with insightful trend analyses and actionable solutions for any identified issues

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Compliance

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Regulatory Guidance: Count on us for expert insights into regulatory requirements and their implications for servicing and default operations. Our Compliance team serves as an objective resource to complement your existing program, offering expertise in various regulations, including:

RESPA

TILA

HMDA (Purchased Loans and Loans Serviced By Others)

ECOA

FDCPA

SCRA

NACHA

BSA

FCPA

Fair and Responsible Practices

Fair Housing Act

NFIA

HPA

TCPA

Bankruptcy Code

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Regulatory Risk Assessments: Allow us to assess your processes, identifying controls and vulnerabilities that could compromise your department's effectiveness. Our comprehensive report will outline the necessary steps for remediation.

Compliance Management System Evaluation: Drawing from our extensive experience in CMS maintenance, we can provide valuable secondary oversight and suggest enhancements to improve your system.

Monitoring and Alerts: We rely on multiple independent sources to track changes in the regulatory landscape, serving as an additional resource for your Compliance department. Our extensive experience in advisory writing and review can supplement your legal teams, providing valuable insights and documentation support.

Investor Guidance and Oversight: Our team of experts is ready to assist you in deciphering both new and established investor guidelines and their potential impact on your operational workflows. We rely on multiple independent sources to ensure precise and relevant interpretations tailored to your business.

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Audits

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External Independent Audit: We offer a comprehensive and independent examination of your servicing and default processes, delivering timely findings. Additionally, we can conduct targeted reviews of specific department processes according to your requirements.

CFPB Servicing Modules Pre-Audit Review: Our expertise allows us to conduct a thorough mock audit encompassing all nine modules of the CFPB examination procedures. Allow us to assist you in proactively addressing examiner expectations and minimizing regulatory risk.

OCC Examination Simulation: We offer a simulation of OCC examinations to help you prepare and perform optimally.

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